Social Media Crisis – Are You Prepared?

Social Media Crisis – Are You Prepared?

How prepared are you for a social media crisis? It’s 2016 and social media is playing a more important role in business than ever before. From the daily posts on Facebook and Twitter, to sharing all your photos and favourites on Instagram and Pinterest; the amount of information we post online has never been more prominent … and taking care of ourselves and our business interests has never been more important.

Social Media Complaint Handling

Social Media Complaint Handling

It is a fact, anyone that runs a website, blog or social media account will come up against negative comments at one time or another. Unfortunately there is no one size fits all when it comes to responding to negative comments.