A social media crisis can happen at any time. If, or when, it does you need to know how to handle it for the sake of your personal and your business reputation. Follow these best practice steps to ensure swift, and potentially business-saving, action.
In 2013, a small Sydney café – Satellite Café Newtown – experienced the full wrath of cyber bullying, threats of violence, protests and more because the owner of the café did the unthinkable and it went viral within hours. Here’s what happened …
How prepared are you for a social media crisis? It’s 2016 and social media is playing a more important role in business than ever before. From the daily posts on Facebook and Twitter, to sharing all your photos and favourites on Instagram and Pinterest; the amount of information we post online has never been more prominent … and taking care of ourselves and our business interests has never been more important.
It is a fact, anyone that runs a website, blog or social media account will come up against negative comments at one time or another. Unfortunately there is no one size fits all when it comes to responding to negative comments.